Last updated April 17, 2020 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange within the first 30 days. Please see below for more information on our return policy.

RETURNS All returns must be postmarked within thirty (30) days of the purchase date.

RETURN PROCESS To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Pivot Pool Products
Attn: Returns RMA #2114 E 5th St  Tempe, AZ 85281  United States   Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.  EXCEPTIONS  
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.   

If you have any questions concerning our return policy, please contact us at: 602-909-2617

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